Terms of service

Supercargo is a trading name of JG Core Ltd, a company registered in England & Wales under number 16218779, with its registered office at C/O Burton Varley Ltd, The Counting House, 24 Richmond Road, Bowdon, Altrincham, WA14 2TT, England ("we", "us"). These terms govern your use of the Supercargo service.

By subscribing, by commissioning an audit, or by using the service, you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it. We contract only with businesses; Supercargo is not offered to consumers.

"Customer Data" means anything you upload or connect — commercial invoices, entry summaries, entry-line reports, purchase orders, supplier terms, and data retrieved from your marketplace accounts at your direction. "Output" means any figure, report, variance or export Supercargo produces. "Customs Entry" means one import declaration: in the United States, one CBP Form 7501 entry summary or the entry-summary lines representing it; in the United Kingdom or the European Union, one import declaration made to the relevant customs authority. "Contract Year" means each twelve-month period beginning on your subscription start date.

Supercargo computes a per-unit landed cost from documents you supply and from published tariff data, reconciles it against the duty assessed on your Customs Entries, and joins the result to marketplace sales data you authorise us to read.

Service availability. The Duty & Landed Cost Audit is available now and is delivered as a professional service against documents you supply. Subscription access to the Supercargo application, and the Amazon marketplace connection it uses, become available to a customer when we confirm it in writing to that customer; until then no subscription fee is payable and none will be taken. Nothing in these terms obliges you to pay for software you cannot yet use.

We may change, add to or withdraw features. Where a change materially reduces what your tier includes, we will tell you at least 30 days beforehand, and you may cancel with a pro-rata refund of any unused prepaid term.

You are responsible for your account credentials and for what is done under them. Tell us promptly if you believe an account has been compromised. You may reassign a named user, but concurrent sharing of one login is not permitted.

Marketplace authorisation is by OAuth. We will never ask for, and you must never send us, a marketplace password or API secret. You may revoke our access directly with the marketplace at any time, without telling us.

We do not hold, and will not accept, credentials for any customs authority system. In the United States that means no ACE username or password, no filer code, no power of attorney and no ability to transmit anything to CBP on your behalf. Entry data reaches us only as a report you schedule yourself, from within your own account, to an address you nominate, and which you can cancel without telling us. See clause 10.

Published prices are exclusive of any applicable tax. US dollar, sterling and euro prices are separate prices, not currency conversions, and the rate you are charged does not change with exchange rates.

Annual subscriptions are invoiced in advance for the Contract Year. Monthly subscriptions are invoiced monthly in advance and carry a premium over the annual rate. Payment is due on the invoice date unless we have agreed terms in writing.

If payment fails we will retry and tell you. We may suspend access if an invoice is more than 14 days overdue, having given you at least 7 days written notice first.

The subscription tiers, and the importing entities, marketplaces and seats each includes, are those published on the pricing page when your Contract Year begins. Every tier includes unlimited SKUs and an unlimited number of Customs Entries. There is no entry allowance, no overage rate and no usage meter of any kind.

That is a term rather than a marketing line because it is the part a customer would otherwise have to take on trust: a product whose claim is that it reconciles every entry cannot ration entries in the next column. An earlier version of these terms metered Customs Entries at 12, 30 and 120 per Contract Year. That meter no longer exists and no customer was ever charged under it.

The audit is a fixed-price diagnostic on your own historic entries, delivered as a written report. The price is $1,200, with separate published prices in sterling and euro — currently £900 and €1,050 — which are independent price points rather than conversions.

The fee is credited in full against your first annual invoice if you subscribe within 60 days of delivery. The credit applies once, to an annual subscription only, and not against monthly fees.

A clean result is a valid result, and it is refundable. If the reconciled variance across the entries you supply comes to less than 2% of the cost of goods sold over the same period, the audit fee is refunded in full. We will still deliver the written report, because you commissioned a measurement and you received one — but the claim behind this product is that the gap is real and material, and where it is not, we should not be paid for saying so. Refunds are also available where we fail to deliver: if we do not deliver within the agreed period, if you are disqualified after purchase because you are not the importer of record, or if we cannot process the documents you supply and cannot agree a substitute. The 2% test is computed on the entries and invoices you provide and is stated in the report.

The audit is backward-looking by design. It examines entries that have already been filed and reports on what they say. It is not a review of an entry before filing, and we will not provide one. Clause 10 explains why that distinction is structural rather than stylistic.

Your price is fixed for the life of an unbroken annual subscription, for a minimum of 24 months. After that, list price changes apply at renewal with at least 90 days written notice, and you may cancel at renewal with a full refund of any unused prepaid term. Monthly plans receive 60 days notice, because they can leave in any month.

We will raise prices over time. We will not raise yours without notice, and never mid-term.

This clause defines what Supercargo is. Please read it.

Supercargo computes an estimate for management accounting from published tariff data and from documents you supply. It is not customs advice, it is not a classification opinion, and it must not be used as the basis of a customs declaration. You choose the commodity code; Supercargo never proposes one from a product description. Your licensed customs broker remains the decision-maker on classification, valuation and what is declared, and where anything here differs from your broker, your broker governs.

We are not customs brokers, customs agents, freight forwarders, attorneys, solicitors, accountants or tax advisers. We are not authorised or regulated to give customs, legal, tax or accounting advice, and nothing in the Output is any of those things.

Supercargo never proposes a commodity code. Every code used in a calculation is one you declared to a customs authority, or one you entered yourself. We reconcile against it. Where no code exists, we compute nothing and mark the item unclassified.

The Output is an estimate built from published tariff data and from documents you supply. It may be wrong, and it will be wrong if those documents are wrong, incomplete or out of date, or if a measure changed between the date of your entry and the date of the calculation. Published tariff data is itself not always reliable: official machine-readable tariff files are known to omit applicable additional duties and to continue publishing headings that have been terminated.

You remain solely responsible for your customs declarations, for the accuracy of what is declared in your name, for the duty and taxes you owe, and for any decision you take having looked at an Output. If an Output suggests a variance, the correct next step is to take it to your licensed customs broker or attorney — not to act on it.

This clause applies to every United States shipment, entry and Output, and it prevails over anything else in these terms that is inconsistent with it.

For United States shipments: Supercargo is not a licensed customs broker and does not conduct customs business as defined in 19 CFR 111.1. Figures shown for prospective shipments are management estimates on a commodity code you supply. Classification, valuation and entry remain the responsibility of you as importer of record and of your licensed broker, and reliance on Supercargo does not establish reasonable care for the purposes of 19 U.S.C. 1484.

Supercargo is not a licensed customs broker within the meaning of 19 U.S.C. 1641 and 19 CFR part 111, holds no customs broker licence, permit or filer code, and does not conduct customs business as defined in 19 CFR 111.1. We transact no business with US Customs and Border Protection on your behalf and hold no power of attorney from you.

You, as importer of record, and your licensed customs broker determine classification, valuation, country of origin, the applicability of any Chapter 99 heading or trade remedy, and what is declared. Where anything in the Output differs from the opinion of your licensed broker, your broker’s opinion governs, and you must act on theirs rather than ours. Reliance on Supercargo is not by itself reasonable care for the purposes of 19 U.S.C. 1484.

Nothing produced by Supercargo may be used as, or as the basis of, a customs declaration, an entry or entry summary, a post-summary correction, a post-entry amendment, a protest, a prior disclosure, a reconciliation entry, or any other filing with or representation to a customs authority. If you wish to act on a variance we have identified, you take it to your licensed broker or attorney, who forms their own view and makes any filing in your name.

We implement this rather than merely stating it, and these are undertakings we give you: we do not propose a commodity code from a product description; we do not review, approve or sign off an entry before it is filed; we decline requests for classification opinions, in and out of hours, including where a customer offers to pay for one; the audit under clause 7 examines only entries that have already been filed; and where we produce a figure for a prospective shipment it is a management estimate computed on a code you have supplied to us, and it is labelled as one.

If you ask us for something this clause forbids, we will refuse, and refusing is not a failure to deliver the service for the purposes of clause 7 or clause 19.

Customer Data is and remains yours. We claim no ownership of it.

You grant us a non-exclusive licence to host, process and display it for the sole purpose of providing the service to you, and to create derived figures (such as a per-unit landed cost) that form part of the Output. That licence ends when the data is deleted.

We do not use your data to train machine-learning models. We do not aggregate it with other customers’ data to produce benchmarks or market intelligence, whether anonymised or not, and we do not sell or share it. For marketplace-derived data this is additionally prohibited by the marketplace operator’s own policies, which is a more durable guarantee than our promise.

You warrant that you are entitled to supply everything you send us; that supplying it breaches no obligation of confidence, contract or law; and that where it contains personal data you have a lawful basis for us to process it on your behalf.

You agree to indemnify us against claims, losses and reasonable costs arising from a breach of that warranty. This indemnity is not subject to the cap in clause 22.3.

Commercial invoices and entry summaries routinely name suppliers and carry commercially sensitive pricing. Please send us only what is needed, and redact what is not.

Where we process personal data on your behalf we act as your processor and you are the controller; our privacy notice sets out the detail, and a data processing agreement is available on request and is incorporated into these terms where signed.

Where we process personal data about you as our customer, or about prospects we contact, we act as controller. Those two relationships are different and the privacy notice separates them explicitly.

You authorise us to retrieve marketplace data on your behalf. We will request only non-restricted permissions and will not receive your customers’ personal data.

We retain raw marketplace-derived data for 18 months, which is the ceiling set by the marketplace operator’s data protection policy, and derived month-level aggregates for 36 months where they are necessary for forecasting. Revoking our marketplace access stops further retrieval immediately.

Do not attempt to gain unauthorised access to the service or to another customer’s data; do not reverse engineer it except to the extent that right cannot lawfully be excluded; do not resell or white-label it without our written agreement; and do not use it to build a competing product.

Do not use the Output as the basis of a customs declaration or of any other filing listed in clause 10.5. See clauses 9 and 10.

We aim for high availability but do not offer a contractual uptime guarantee at these prices, and we would rather say so than publish a figure we cannot stand behind. Planned maintenance is notified in advance where practical.

Support is by email and is answered from the United Kingdom, with a target first response within one business day. We do not provide customs classification advice, in or out of hours, for the reasons in clause 10.

We own the service, its software and its design. You own your Customer Data and the Output insofar as it is derived from your Customer Data. Tariff data is published by government and owned by neither of us.

Each party will keep the other’s confidential information confidential and use it only for the purposes of this agreement. Your commercial data, supplier identities and costs are your confidential information. This survives termination.

Annual subscriptions run for the Contract Year and renew automatically unless cancelled before renewal. Monthly subscriptions renew monthly and can be cancelled at any time, effective at the end of the paid month. Cancellation is self-serve; you do not have to speak to anyone.

We may suspend for non-payment under clause 5, or immediately for a serious breach of clause 15, and either party may terminate for material breach unremedied 30 days after written notice.

From launch, a full database export will land weekly in a storage bucket you nominate, on every tier, throughout your subscription, so that when you leave you already hold your data and there is nothing to request. Until that is running, we will provide a full export in a documented open format within 5 business days of any request, at no charge and as many times as you ask.

We delete your data within 30 days of termination, except where we must retain something to meet a legal obligation, and we will tell you if that applies. Backups age out on their normal cycle.

We provide the service with reasonable care and skill. Beyond that, and to the extent the law allows, the service is provided as-is: we do not warrant that the Output is accurate, complete or fit for any particular purpose, for the reasons set out in clauses 9 and 10.

Nothing in this agreement limits or excludes either party’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for breach of the implied terms as to title, or for any other liability that cannot lawfully be limited.

Subject to that, neither party is liable for loss of profit, revenue, anticipated savings, business, contracts, opportunity or goodwill, for loss or corruption of data beyond our obligations in clause 20, or for any indirect or consequential loss — whether or not foreseeable.

Subject to the above, our total aggregate liability arising out of or in connection with this agreement is limited to the total fees you actually paid us in the twelve months immediately preceding the event giving rise to the claim.

That cap does not apply to your obligation to pay fees due, or to your indemnity under clause 12.

For the avoidance of any doubt: we are not liable for any duty, tax, penalty, interest, surcharge, demand or assessment payable to US Customs and Border Protection, to HM Revenue & Customs or to any other customs or tax authority, nor for the cost of any amendment, post-summary correction, prior disclosure, reclaim or dispute — whether or not that liability arose after you looked at an Output. Clauses 9 and 10 explain why. You are the importer of record, the declarations are made in your name, and that responsibility cannot be moved to a software supplier.

Each provision of this clause operates separately. If one is held unenforceable, the others continue to apply.

Neither party is liable for failure to perform caused by events beyond its reasonable control, including the unavailability of a third-party marketplace or government data source on which the service depends.

We may update these terms. Where a change materially affects your rights we will give at least 30 days notice, and you may cancel with a pro-rata refund of any unused prepaid term if you do not accept it. The current version is always at this address, with its date.

You may not assign without our written consent. We may assign to a successor of our business. We use subprocessors to provide the service; they are listed on the security page and we will tell you before adding one that touches customer data.

These terms, together with the privacy notice and any signed data processing agreement, are the entire agreement between us. If any provision is unenforceable the rest continues. A delay in enforcing a right is not a waiver of it. Nothing here creates a partnership or agency. No third party may enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. That choice does not displace clause 10: the United States customs rules described there apply to your imports whatever law governs this contract, and nothing in this clause is an attempt to contract out of them.